Pre-Payment and Refund Terms and Conditions

For Philippine Airlines passengers availing of the pre-payment facility for COVID-19 testing (RT-PCR or Antigen) under Detoxicare Molecular Diagnostics Laboratory.

  1. The pre-payment facility is open to MasterCard, Visa, JCB, American Express debit and credit card holders, and WeChat Pay, Alipay, China UnionPay, GCash account users.
  2. The pre-payment facility is open for passengers paying the full amount. Passengers who wish to avail of the Senior Citizen and PWD discounts must pay on the day of testing.
  3. Purchases are billed in Philippine Peso (PHP). The final currency and amount reflected in your billing statement will depend on payment terms, conversion rates, and additional fees, if any, imposed by your issuing bank.
  4. For any changes in rates implemented on the day of testing and resulting in a surplus or deficit of the prepaid amount, the testing partner shall reimburse or charge the passenger of the residual amount on the day of testing, subject to presentation of the order receipt/confirmation received after online payment.
  5. Purchases are non-transferrable.
  6. Passengers on cancelled PAL flights must request for a refund of their prepaid test following the steps in number 7. Affected passengers with new flight dates must re-register to PAL’s Passenger Profile and Health Declaration Form or electronic Case Investigation Form, and must process their pre-payment once again.
  7. Passengers may opt to cancel their prepaid test and request for a refund anytime, following the steps below. Partial refund is not allowed for payments with two or more Unique Reference Codes. Refunds are processed and charged back to the passenger’s original form of payment:
    1. Request for a refund by contacting the testing partner via e-mail at [email protected], or calling their hotline at +63-917-708-3279.
    2. Attach/indicate your Order Number, Full Name, and Unique Reference Code after registering to PAL’s Passenger Profile and Health Declaration Form or electronic Case Investigation Form.
    3. Receive confirmation of refund request from the testing partner. The refund request is acknowledged within 7 working days and is credited to the account within 4-6 weeks or depending on the issuing bank’s turnaround time.